What you can do if you are not satisfied with the response:
1. If the person you have the complaint about is unable to resolve a complaint, you will be offered an opportunity to speak with a supervisor.
2. The role of the supervisor is to resolve the matter to the satisfaction of everyone involved. When a resolution is not reached at this stage the supervisor will inform you of your right to seek resolution through the Chief Operating Officer.
3. If you are not satisfied with the decision made by the Chief Operating Officer, you can move the complaint up to the Chief Executive Officer.
4. A letter summarizing the outcome of the meeting will be sent to you within 15 business days of the meeting.