Reconnect Community Health Services respects your privacy.
Your confidentiality is maintained through our protection of your personal health information and other personal information.
Your consent is required for information to be used for your care by Reconnect staff or shared with anyone other than Reconnect staff,
except where Ontario’s privacy legislation allows.
How does Reconnect use your personal information?
Reconnect uses your personal information for:
Providing health care and related services to you
Referrals to other related programs for you
Planning, delivering and evaluating programs and services
Reporting aggregate information and statistics to funders
Payment or processing payment for provision of health care
Research conducted by Reconnect (in accordance with privacy legislation)
Other purposes permitted or required by law
Reconnect may disclose your personal information to other service providers in order to ensure that services provided to you are coordinated and responsive to your needs. Reconnect will share your personal information if required to do so by law (e.g. subpoena).
How do we protect your confidential information?
Reconnect uses reasonable physical, administrative and technical safeguards to protect your confidential information. These include:
A secure electronic health record which is password protected and may only be used by authorized staff
Securely shredding materials that are no longer required
Activity logging and central desk control for visitors
Ongoing privacy training for staff
What are your privacy rights?
You have the right to:
Request access to your health record
Request that inaccurate information in your health record be corrected
Request that your personal health information not be shared
Be told if your personal information is lost, stolen or shared without authorization
Withdraw consent to share/use your personal information
Challenge our compliance with privacy requirements
Speak to Reconnect’s Privacy Officer about any concerns or complaints about how your personal information is handled.
Reconnect’s Privacy Officer
Privacy Officer, Reconnect Community Health Services
56 Aberfoyle Crescent, 4th Floor
Phone: (416) 248-2050 ext. “0”
Fax: (416) 248-6557
The Information and Privacy Commissioner/Ontario
If you have any issues or concerns about how your personal health information is being handled, you have the right to contact the Information and Privacy Commissioner of Ontario at:
2 Bloor Street East, Suite 1400
Phone: (416) 326-3333 or 1-(800) 387-0073