Course Outline

Engaging individuals with lived experience and service users can provide invaluable guidance in the design, delivery and evaluation of services. It can also lead to disappointment and frustration of both service providers and participants.

Oftentimes we focus on the “who” of engagement and fall back solely in our confidence in our facilitation skills to ensure a successful outcome. This course will focus on the “how”, providing a principled framework to establish the foundation for more effective outcomes and rewarding experiences.

Additionally, this course will be delivered across two sessions. Participants must attend all three sessions in full to complete the course and receive a certificate of completion.

Trainer Bio

Lana Frado has several decades of experience advocating for individuals with disabilities. In particular, she is passionate about the right to accessible education and employment for individuals with social disabilities, as well as fairness and equitable access in the justice system. She is the former Executive Director of Sound Times Support Services, an organization staffed, governed and driven by people with lived experience. In addition to her long career in non-profit management at Sound Times, she has been employed in project-based work with the National Office of the Canadian Mental Health Association, the Consumer/Survivor Development Initiative, the Ontario Ministry of Health and the former Candlelighters Childhood Cancer Foundation. She has held numerous leadership positions, including Ministerial appointments, in governance, system design and delivery strategies. She is a psychiatric survivor.