Positions Available: 1

Position Type: Full-Time Permanent

Hours of Work: 37.5 hours per week

Union: Yes, OPSEU L5116

Annual Rate: $49,461.46 to $59,131.68 per annum

 

Summary:

The Clinical Coordinator is responsible for supporting clinical operations and ensuring the efficient delivery of client care. This role focuses on coordinating program-based activities, scheduling, and maintaining smooth workflow processes. The Clinical Coordinator will work closely with the program supervisors and managers and to facilitate high-quality care and ensure operational efficiency. 

 

Responsibilities include, but are not limited to, the following:

• Develop and manage staff schedules to ensure adequate coverage for all shifts;
• Coordinate and maintain employee schedules;
• Coordinate client appointments, as required, and manage scheduling conflicts;
• Prepare monthly on-call schedules;
• Respond to inquiries from clients, families and others;
• Assist in organizing and coordinating program-based activities;
• Coordinate time off requests for all programs; and documents unscheduled work absences;
• Book and confirms client appointments for Psychiatrists and Primary Care Physicians;
• Scanning/filing clinical records;
• Data collection and analysis, using appropriate software (MSWord, Excel, Outlook)
• Creating and distributing reports, as required;
• Attends and takes minutes at meetings as required;
• Prepare client records upon discharge as required;
• Deliver all services in a professional manner and according to established guidelines and associated benchmarks;
• Prioritize incoming requests in a timely manner;
• Exercise the utmost discretion and confidentiality in handling sensitive information, relating to the daily activity of the individuals support is provided to.

 

Technical and Behavioral Competencies Required:

• College diploma or undergraduate degree is required.
• Minimum 3 years clinical support and client scheduling experience, in a fast-paced and highly visible organization
• Proactive, self-starter who takes initiative, owns projects and meets deadlines aligned with business objectives.
• Exceptional (written and verbal) communication skills and interpersonal skills. Develops lasting, positive and value-adding relationships.
• Strong interpersonal skills and able to relate well to others;
• Proven attention to accuracy and detail, highly organized with the ability to prioritize and multi-task under pressure and with time-sensitive deadlines.
• Excellent organizational skills;
• Technologically savvy and highly proficient with Microsoft Office (Word, Excel, and PowerPoint) and other applications, as required.
• Mature personality with the ability to observe and maintain high standards of

 

Workplace Requirements:

• Works a 37.5 hours workweek, Monday through Friday
• Office Based position
• Work hours may vary depending on the needs of the agency
• Attendance at outside meetings and special events may be required from time-to-time.

 

Application Process:

Are you excited about the prospect of joining the team? We can't wait to hear from you! Please submit your resume and internal application form as a help desk ticket flagged for Human Resources by April 7, 2026.

 

To request an accommodation in the application process, contact us by phone at (416) 676-1829. 

 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.