Mental Health Worker

Positions Available: 1

Position Type: Full-Time Permanent

Location: Toronto, ON

Union: Yes, OPSEU L5116

Compensation: $21.35 to $26.50

Hours of Work: 11:59p – 8a Sunday to Thursday

 

Summary:

The Mental Health Worker provides on-site assessment, intake, discharge planning and support as well as liaison with existing supports and assistance with goal setting and planning, to clients of the Short-Term Crisis Beds program in West Toronto.

 

Responsibilities include, but are not limited to, the following. Other duties may be assigned at the discretion of the Program Manager. 

 

  • Initiates services to clients at the point of intake to ensure that proper assessment and initial service response occurs;
  • Develops respectful and trusting relationships with clients;
  • Co-ordinates client access to short-term crisis beds;
  • Develops service plans and goals in partnership with clients;
  • Develops and implements planned strategies in partnership with clients;
  • Liaises and collaborates with other short-term crisis bed providers;
  • Provides a variety of individualized on-site supports including, but not limited to, addressing immediate short-term housing needs, accessing financial aid, assessing medical supports, working with families, crisis prevention / intervention, advocacy, referrals to other services, etc.;
  • De-escalates unpredictable crisis situations safely and thoughtfully;
  • Liaises and collaborates with other mental health and justice service providers, mobile crisis teams, hospitals, physicians, community workers, substance abuse programs, landlords and family members on behalf of clients;
  • Establishes case management links with other resources (within both Reconnect and the community); 
  • Delivers all services in a professional manner and according to established guidelines and associated benchmarks;
  • Maintains accurate and complete clinical records;
  • Actively participate in household tasks including cleaning and domestic routines

 

Technical and Behavioral Competencies Required:

  • Minimum Community College Diploma in social services or related field,
  • Experience with and sound knowledge of the Criminal Justice System as it relates to persons with mental health issues,
  • At least two years, work experience in mental health (community experience is an asset);
  • Knowledge of mental illness issues, the mental health system and other concepts related to the effects of serious mental illness,
  • Working knowledge of psycho-social rehabilitation and recovery principles;
  • Experience in provision of residential / housing supports to adults with serious mental illness;
  • Excellent skills in mental health assessments;
  • Excellent skills in crisis intervention and case management;
  • Able to work independently and as part of a team;
  • Able to work collaboratively in complex community settings; 
  • Excellent communication skills, both oral and written,
  • Familiar with relevant legislation (e.g., Mental Health Act, Personal Health Information Protection Act),
  • Knowledge of housing, health care and community resources,
  • Knowledge of and sensitivity to issues of gender, race, sexual orientation and multicultural issues. 

 

Workplace Requirements:

  • Work hours will vary depending on the needs of clients and the agency.
  • Work scheduled shift(s) assigned
  • Awake shifts
  • Must be willing and able to work flexible hours.
  • Attendance at special events from time to time may be required.

 

Application Process:

Are you excited about the prospect of joining our team? We can't wait to hear from you! Please submit your resume and internal application form as a help desk ticket flagged for Human Resources by January 22, 2026

 

To request an accommodation in the application process, contact us by phone at (416) 629 7182.

 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.