Course Outline

In any situation, social service workers can potentially find themselves in escalated situations. Having a base understanding of mental health, stigma, and a trauma informed approach is the key to empathic listening. Being able to practice and utilize self-care and de-escalation skills can help empower workers to build relationships with the community and to reduce burnout and compassion fatigue.

• Introduction/Group Agreements
• Trauma Informed Approach
• What is it
• How to use it
• De-escalation of self
• In the short term
• In the long term
• De-escalation of other
• Principles
• Specific Skills

Trainer Bio

Joses Wong is an education specialist who currently works at the Centre for Addiction and Mental Health (CAMH), Canada’s largest teaching and research hospital. He began his career at CAMH in the dual diagnosis unit as a recreation therapist, where he utilized many de-escalation skills. During this time, he also helped facilitate the Trama Informed De-escalation and Education for Safety course for new staff working at CAMH. As a result of his facilitation skills, he ended up working in CAMH’s education department as an Education Specialist, where he runs different mental health related workshops with various organizations around Canada. In his free time, he enjoys staying active through beach volleyball, fencing, and stand up paddleboarding.