Positions Available: 1

Position Type: Full-Time Permanent

Union: No

Location: Toronto, ON

Pay: CA$70,000.00-CA$88,000.00 per year

 

Reporting to the Director Services, the Program Manager will ensure the delivery of high-quality services, staff orientation and supervision, quality management and performance improvement. The individual will be a role model in an organizational culture that embodies the vision, mission and goals of the organization. As a change leader, the Program Manager will thrive in an atmosphere of change and quality improvement.

 

What You'll Do:

You will be entrusted with a wide range of responsibilities, including:

• Ensuring that the assigned programs meet established objectives and standards;
• Developing and overseeing program processes, as well as setting and monitoring achievement of program goals;
• Overseeing and reporting program evaluation and outcome measurement results to the Director;
• Recommending program improvement and expansion initiatives to the Director and participates in their development;
• Monitoring all program client recording and statistical reporting to ensure that information is up to date, accurate and complete in the client information system and other files;
• Monitoring and reviewing the implementation of existing departmental activities to make optimum use of staff, facilities and resources;
• Evaluating the performance of staff according to policies and procedures, including performance reviews and evaluations;
• Participating in all leadership development implementation activities for staff and themselves;
• Providing support to hiring, disciplinary and grievance processes and conducts yearly performance appraisals of staff;
• Conducting and documenting formal supervision meetings with staff.

 

What We're Looking For:

To thrive in this exciting role, we seek candidates with:

• University degree and/or Community College Diploma in social services or related field (an asset);
• Minimum 3 years experience in formal supervisory roles;
• Experience in managing programs specifically in seniors services is considered an asset
• Demonstrate superior ability to supervise, coach, mentor and engage staff;
• Superior ability overseeing the day-to-day operations of assigned programs;
• Ability to manage multiple priorities simultaneously with pressure of changing demands.
• Self-directed and independent, but also experienced in working effectively as a member of a team, which includes internal and external stakeholders;
• Above average written ability; ability to analyze written reports, complex documents and publications;
• Familiar with relevant legislation (e.g., Personal Health Information Protection Act (PHIPA), Employment Standards Act, etc.);
• Effective attention to detail and a high degree of accuracy;
• High level of integrity, confidentially, and accountability;
• Sound analytical thinking, planning, prioritization, and execution skills;
• Excellent communication skills, both verbal and written;
• Applied computer skills (Microsoft Office, Client Information Systems, Web browsing).

 

Special Requirements:

• Generally employees work a 37.5 hour workweek.
• Must be willing to work flexible hours including weekends, evenings and statutory holidays as required;
• Must be willing to participate in an on-call rotation
• Attendance at special events will be required.

 

Application Process:

Are you excited about the prospect of joining the team? We can't wait to hear from you! Please submit your resume and internal application form as a help desk ticket flagged for Human Resources by May 8, 2026

 

To request an accommodation in the application process, contact us by phone at 416-676-1829 

 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.